Our mission is the foundation of the day-to-day organization of Trengo. Our vision is the dream Trengo wants to achieve. Our core values are the basic elements of how we go about our work. They are the practices we use every day in everything we do.
Mission, Vision & Core Values
2.1 Our mission
Automate repetitive work to unleash meaningful conversations.
2.2 Our vision
Customer Delight. Always. Wins.
2.3 Core values
WELCOMING | GROWTH | TRANSPARENT | OWNERSHIP
With our expected growth in mind, we’ve defined our core values. We’ve gathered input from throughout Trengo to define ‘How we do things around here’. It’s important these values represent who we are, and who we aspire to be going forward. We use these values in recruitment, rewards & recognition and take them with us in all our actions as we grow. These values are all of ours, so if you’d like to add anything, talk about them, or sharpen them further: Please contact the people team!
Core Values Video_Final.mp4
We are WELCOMING 💚
We make everyone feel at home, no matter where they are from, who they love, or what they believe
What it means
- We embrace and foster all perspectives in order to get great ideas and make better decisions
- We treat people with respect no matter their status or disagreement with our views
- We are curious about each other’s backgrounds and how they affect us at work
- We are curious to learn about our clients build relationships based on mutual benefits
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Why we do it
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🔥 We know being a diverse and inclusive company will make us more successful. We hire the best people and want them to feel safe and at home, in order for them to thrive. Empathy and integrity are important to us and support us in our daily tasks.
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How we do it
- Joining new joiners when they sit alone at lunch
- We intervene when we see that someone else is not treated fairly or respectfully
- Celebrate diversity in the broadest sense
- We are open to sharing personal moments (weddings, personal struggles, religion)
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We always strive for GROWTH 🚀
Making ourselves, our colleagues, and Trengo grow at lightning speed
What it means
- We are flexible and innovative in our approach and focus on the result
- We are curious and strive to learn rapidly
- We are serious about WOW-ing the customer and aim to grow together
- We take time for our own development, as well as the development of colleagues
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Why we do it
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🚀 Growth is important for Trengo as a company and for our Trengo heroes. It motivates us to bring our A-game every day. We love seeing ourselves and our colleagues grow and by doing so, growing Trengo.
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How we do it
- We schedule time for growth – personally and professionally
- We grow our customers, if they are successful we are successful
- We encourage bold ideas and try new things
- We give sincere, relevant, and timely feedback intending to help each other
- We discuss our growth with our manager and colleagues regularly
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We own it - OWNERSHIP 🗝
We take responsibility, take initiative, and are proud of our work
What it means
- We take initiative and responsibility for our work, so colleagues can rely on us
- We keep calm in stressful situations and seek collaboration rather than solving everything on our own
- We rely on good, professional judgment to do what makes sense for Trengo
- We all own the customer experience
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Why we do it
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⛳ Ownership is caring about the outcomes of our work and not waiting for others to act. We believe it is important to take initiative to bring about growth and positives outcomes. We take pride in being accountable for our actions and doing the right thing.
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How we do it
- We take end to end ownership and set realistic deadlines, communicate often
- We help other departments & teams as if they are our own, we know everything has an impact
- We are responsible for our duties and tasks. If you can’t finish a task, make sure to communicate and ask for help
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We are TRANSPARENT 📖
We are open, honest, and share our intentions
What it means
- We are able to voice our opinions, even when it’s uncomfortable, in the interest of Trengo
- We share the good and the bad news
- We question actions that are not in line with our values
- We feel free to ask questions to anyone, curiosity brings us closer
- We dare to open up and be vulnerable
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Why we do it
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✅ Being transparent and open allows us to be a place where people can ask anything they want. Transparency saves time, builds trust, increases efficiency and builds mutual respect. We know it’s not always easy to be completely transparent, but we try our best because it fosters understanding and innovation.
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How we do it
- We are able to voice our opinions, even when it’s uncomfortable, in the interest of Trengo
- We question actions that are not in line with our values
- We don’t get involved in office politics and only say things about colleagues that we’d say to their face
- We are transparent and honest to all of our customers and in all of our business practices
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